(Source: Converge Technology Solutions Corp.)
  • Converge Technology Solutions (TSX:CTS) launched its latest platform – Contact Centre IQ, built on IBM’s (NYSE:IBM) AI platform, Watsonx
  • The company explained that high demand from clients inspired this platform’s creation to improve customer service and efficiency while reducing costs
  • Recently, Converge also made news when it was ranked on the 2024 Solution Provider 500 list
  • Converge Technology Solutions Corp. last traded at C$4.89 per share

Converge Technology Solutions (TSX:CTS) launched its latest platform – Contact Centre IQ, built on IBM’s (NYSE:IBM) AI platform, Watsonx.

Contact centres are “front doors” to any organization and can shape customers’ loyalty and brand perception. The company explained that high demand from clients inspired this platform’s creation to improve customer service and efficiency while reducing costs.

These services are designed to enhance decision-making and operational efficiency within contact centre operations through AI insights and accelerate the development of effective self-service options through conversational AI.

“Building solutions that support our clients while leveraging the power of advanced AI capabilities is of paramount importance to Converge and is at the core of how we do business,” Greg Berard, Converge’s chief executive officer, said in a news release. “We are always looking for ways to provide cutting-edge solutions, and we see immense value for clients in working with IBM, one of Converge’s longest-standing partnerships.”

“The IBM Watsonx platform enables enterprises to build tailored AI solutions that are scalable across core operations such as customer service,” Kate Woolley, IBM Ecosystem’s general manager, added. “Converge is a valued business partner with a strong background in AI, and collaborating provides enterprises access to AI-infused services and solutions built with Watsonx that can help them better use their data to improve the experience for agents and customers.”

Recently, Converge also made news when it was ranked on the 2024 Solution Provider 500 list.

The ranking was curated by CRN, a brand of The Channel Company and this is Converge’s fourth year placing on the list, coming in at No. 28 this year, an increase of 22 spots from its initial ranking in 2020.

The CRN annual Solution Provider 500 list highlights North America’s largest solution providers based on revenue, acting as a key benchmark for the channel’s top-performing companies. This year’s list showcases companies with a combined revenue exceeding $501.2 billion, featuring leading names that drive progress in the IT industry and the global technology supply chain.

“Ranking on CRN’s 2024 Solution Provider 500 recognizes the service innovations and market responsiveness of the list’s leading technology integrators, managed service providers, and IT consulting firms,” Jennifer Follett, CRN, the Channel Company’s VP, U.S. content, and executive editor, explained in a media statement. “These companies have shown an unflagging commitment to business agility, continued growth, and future success through a period of rapid IT channel change, including the expansion of ‘everything as a service’ and GenAI disruption.”

Converge Technology Solutions Corp. is a services-led, software-enabled, IT and cloud solutions provider focused on delivering industry-leading solutions.

Converge Technology Solutions Corp. (TSX:CTS) last traded at C$4.89 per share and is 41.33 per cent higher in a year.

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(Top image: Converge Technology Solutions Corp.)


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