- Lightspeed Commerce (TSX:LSPD) launched Lightspeed AI, introducing conversational assistants across retail, restaurant, and NuORDER to deliver instant, natural‑language business insights
- AI features offer faster decision‑making through real‑time analytics, enhanced product image tools, and improved wholesale assortment planning for enterprise retailers
- The launch comes as Lightspeed’s fiscal Q2 net loss widened to US$32.7M from US$29.7M, even as revenue surpassed expectations due to retail strength in North America and hospitality gains in Europe
- Lightspeed stock (TSX:LSPD) opened trading at C$17.14
Lightspeed Commerce (TSX:LSPD) has unveiled Lightspeed AI, a major new initiative designed to embed agentic artificial intelligence directly into the daily workflows of independent merchants. The launch marks one of the company’s most ambitious product advancements to date, introducing conversational assistants across Lightspeed Retail, Lightspeed Restaurant, and NuORDER.
Lightspeed AI delivers a new “intelligence layer” that sits across the company’s ecosystem, enabling business owners to ask natural‑language questions, obtain instant, contextual answers, and make more data-driven decisions without digging through dashboards or static reporting tools. According to Lightspeed, the technology will evolve over time from a helpful assistant into a more autonomous agent capable of analyzing patterns, recommending next steps, and supporting future features such as retail catalogue automation and AI‑generated eCommerce storefronts.
“With AI woven throughout our products, we’re giving business owners the clarity, speed and confidence they need to focus on what matters most: creating extraordinary experiences for their customers,” Lightspeed’s founder and CEO, Dax Dasilva, said in a news release.
Conversational intelligence arrives in retail
Within Lightspeed Retail, the AI introduces a conversational interface embedded directly in the POS, allowing merchants to simply ask questions like “What were my best‑selling items last weekend?” and receive immediate insights without navigating multiple reports.
Enterprise retailers using NuORDER will also see major enhancements. Lightspeed AI now enables wholesale buyers to analyze assortments through natural‑language prompts, surfacing real‑time insights related to product categories, financial metrics, and overall buying trends. The company says this will help buyers make faster, more confident decisions, better optimize inventory, and streamline wholesale planning within a unified workflow.
Retail users will also gain upgraded visual‑editing capabilities through the Product Photo Enhancement tool, now accessible in the Retail back office. Merchants can apply one‑click lighting adjustments, cropping, background removal, and cleanup—eliminating the need for third‑party image editors.
Hospitality operators gain faster, clearer answers
Lightspeed AI is also launching within Lightspeed Restaurant, giving hospitality operators instant access to data that previously required combing through multiple systems or customized reports. Operators can query menu performance, margin drivers, service pacing patterns, and other business insights in a matter of seconds.
By simplifying access to buried operational data, Lightspeed says the system helps restaurant teams:
- Reduce time spent on manual reporting
- Identify new revenue opportunities
- Make faster, more informed decisions
- Operate with greater independence from support staff or analysts
The company also says its longer‑term roadmap for hospitality includes deeper automation across operations, pacing, menu optimization, and data‑driven service improvements—building on existing tools such as benchmarks and trends and AI‑driven menu insights.
A product shift during a mixed financial period
While Lightspeed may offer further updates when it reports fiscal Q3 results, the launch of Lightspeed AI comes as the company continues navigating financial challenges. For the fiscal second quarter ended September 30, Lightspeed reported a net loss of US$32.7 million (24¢ per share), widening from US$29.7 million (19¢ per share) a year earlier, even as revenue exceeded its outlook. The company attributed its strength to retail momentum in North America and hospitality growth in Europe.
The results follow a year of business repositioning, with Lightspeed reaffirming that retail (North America) and hospitality (Europe) remain its strongest engines for growth. The company continues to broaden its AI‑driven capabilities, which leadership has positioned as core to its next phase of long‑term expansion.
Looking ahead
Lightspeed AI will be featured prominently at the company’s upcoming Lightspeed Edge event in New York, where more details about the platform’s next evolution—alongside future automation, product enhancements, and AI‑driven workflows—are expected.
About Lightspeed
Lightspeed Commerce offers a one-stop commerce platform designed to simplify, scale and enhance the customer experience. The company serves retail, hospitality, and golf businesses in more than 100 countries.
Lightspeed stock (TSX:LSPD) opened trading at C$17.14, and though it is more than 12 per cent higher over the past three months, it has lost nearly 20 per cent since this time last year.
Join the discussion: Learn what other investors are saying about this fintech stock on the Lightspeed Commerce Bullboard, and check out Stockhouse’s stock forums and message boards.
Stockhouse does not provide investment advice or recommendations. All investment decisions should be made based on your own research and consultation with a registered investment professional. The issuer is solely responsible for the accuracy of the information contained herein. For full disclaimer information, please click here.