- A new industry analysis by Incognito Software Systems and Omdia reveals that the adoption of AI is accelerating across the telecom industry
- The report shows that 88 per cent of fixed broadband service providers are now investigating or trialing AI automation to enhance their services
- Nearly half of service providers (45 per cent) cite network monitoring and troubleshooting as their top AI use case, followed by network provisioning (30 per cent) and resource optimization (28 per cent)
- Incognito Software Systems is a Lumine Group (TSXV:LMN), who opened trading at C$38.76
A new industry analysis by Incognito Software Systems and Omdia reveals that the adoption of AI is accelerating across the telecom industry.
The report shows that 88 per cent of fixed broadband service providers are now investigating or trialing AI automation to enhance their services. Key use cases such as network monitoring, predictive maintenance, and resource optimization are driving significant cost savings and improving customer experiences.
Incognito Software Systems is a Lumine Group (TSXV:LMN) company and is a provider of broadband service orchestration, device management, and network intelligence solutions, collaborated with global technology research firm Omdia to conduct in-depth research on the use of AI in network operations. The report, based on a global survey of service provider representatives and interviews with senior technology executives across Latin America, North America, Europe, and East Asia, explores top use cases, benefits, and strategies shaping the adoption of AI-driven automation.
“AI is no longer just a buzzword, it’s a critical enabler for service providers as they look to automate operational processes in an effort to establish more efficient, high-performing networks,” Gary Knee, CEO at Incognito said in a news release. “By understanding how AI is driving tangible benefits today, service providers can better define their strategies, focus on the right areas of investment, and choose the right solution partners to accelerate their network journey.”
Key findings from the report
- Observability and diagnostics: Nearly half of service providers (45 per cent) cite network monitoring and troubleshooting as their top AI use case, followed by network provisioning (30 per cent) and resource optimization (28 per cent).
- Top benefits of AI: Improved customer experiences and operational cost savings are the primary advantages expected by service providers.
- Key KPIs for AIOps: When building business cases for AI, service providers focus on customer experience metrics (e.g., reduced complaints, faster call handling, fewer truck rolls), network reliability (e.g., downtime costs, mean-time-to-repair), and operational efficiency (e.g., reduced errors, faster processes).
- Importance of partners: Service providers rely on technology and OSS partners for AI projects, seeking guidance from vendors with proven solutions and industry expertise to develop effective implementations.
The full report, AI in network operation: A strategic initiative for telecom transformation, is now available to read in full here.
About Incognito Software Systems
Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded over 30 years ago, Incognito has over 200 customers worldwide.
Lumine Group stock (TSXV:LMN) opened trading at C$38.76.
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