- Lightspeed Commerce (TSX:LSPD) unveiled a new feature designed to eliminate the frustration of long lines and interrupted shopping experiences
- The new feature, Selling on Lightspeed Scanner, available on iPhone, allows sales associates to complete purchases wherever the customer is, creating a more customized and frictionless experience
- 39 per cent of shoppers cite “great customer service” as the top reason they’re willing to spend more
- Lightspeed stock (TSX:LSPD) opened trading at C$21.07
Lightspeed Commerce (TSX:LSPD) unveiled a new feature designed to eliminate the frustration of long lines and interrupted shopping experiences. The new feature, Selling on Lightspeed Scanner, available on iPhone, allows sales associates to complete purchases wherever the customer is, creating a more customized and frictionless experience.
According to Lightspeed’s “State of Retail 2024” report, 39 per cent of shoppers cite “great customer service” as the top reason they’re willing to spend more. This enhancement addresses two common pain points in retail: long wait times and inefficient service.
“This launch marks a pivotal moment for retailers,” Dax Dasilva, CEO of Lightspeed explained in a news statement. “By closing the sale directly with the customer—no lines, no disruptions—retailers are meeting shoppers’ needs for speed and personalization, all while creating moments of delight that turn transactions into lasting relationships.”
Research shows that 42 per cent of shoppers would be open to VIP shopping experiences such as skipping lines and personalized shopping recommendations. By empowering sales associates to serve customers end-to-end, Lightspeed helps retailers overcome challenges, ensuring that the shopping experience is fast, flexible, personalized, and frictionless.
The new Lightspeed Scanner feature transforms traditional in-store shopping by allowing retailers to:
- Queue busting: Streamline the shopping experience by letting customers check out where they are, avoiding the frustration of queuing at registers.
- Maximize associate impact: Equip sales teams with the tools to offer personalized consultations, check inventory, and process transactions without leaving the customer’s side.
- Sell seamlessly in any environment: Extend seamless service to diverse selling environments like pop-ups, events, or large retail spaces, offering flexibility and convenience.
“The new selling function on Lightspeed Scanner for X-Series with tap to pay has given our team peace of mind,” says Cody Coleman, owner of Do It Yourself Pest and Weed. “It provides a backup that is ready when the unexpected occurs, without the added cost of additional hardware. Plus, we now have the flexibility to quickly add an additional register when it gets busy in the store.”
Lightspeed has consistently demonstrated its commitment to transforming the retail experience through innovation. With each new product launch, Lightspeed empowers retailers with tools designed for modern challenges. Recent advancements, like Retail Insights, improved inventory management through real-time tracking, and the enhanced Homebase integration offering a seamless solution for employee and time management, showcase Lightspeed’s drive to push boundaries.
Lightspeed Commerce offers a one-stop commerce platform designed to simplify, scale and enhance the customer experience. The company serves retail, hospitality and golf businesses in more than100 countries.
Lightspeed stock (TSX:LSPD) opened trading more than 1 per cent higher at C$21.07.
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