- Coveo (TSX:CVO) announced that ABB Robotics, one of the world’s top robotics companies, has chosen Coveo AI for Commerce to revolutionize the digital experience in its Robotics One customer portal
- This collaboration aims to enhance ABB Robotics’ customer interactions through AI-search, recommendations, merchandising, personalization, and generative answering
- ABB Robotics customers will now benefit from a variety of touchpoints to find technical information, request quotes, configure solutions, and place orders
- Coveo stock (TSX:CVO) last traded at C$6.09
Coveo (TSX:CVO) announced that ABB Robotics, one of the world’s top robotics companies, has chosen Coveo AI for Commerce to revolutionize the digital experience in its Robotics One Customer Portal. This collaboration aims to enhance ABB Robotics’ customer interactions through AI-search, recommendations, merchandising, personalization, and generative answering.
ABB Robotics customers will now benefit from a variety of touchpoints to find technical information, request quotes, configure solutions, and place orders. The introduction of the Robotics One Customer portal offers a more unified and personalized digital journey, enabling effortless product discovery—from robots to software and services, to accessories and solutions, along with related content such as datasheets and product documentation.
Key Features of the Robotics One customer portal
- AI-powered search and recommendations: Customers can find relevant products and content, including whitepapers and technical specifications, with help from AI-driven search and recommendations.
- Personalization and merchandising: The portal offers personalized experiences and dynamic faceting that scale to millions of SKUs and thousands of attributes, optimizing the buying experience.
- Generative answering: GenAI-powered answers provide customers with educational insights and guidance, enhancing their understanding and decision-making process.
- Efficient quote generation: In the second phase, the portal will empower system integrators, sales reps, and end customers to generate quotes and provide technical insights, improving customer interactions.
- Enhanced self-service options: The upgrades will help reduce support inquiries and strives to create a more efficient and intuitive platform.
Coveo is recognized as a leader in the e-commerce industry, trusted by numerous B2B and B2C enterprises for its AI-search, merchandising, personalization, and generative answering solutions. In 2024, Gartner® recognized Coveo as a Leader in the Gartner Magic Quadrant™ for Search and Product Discovery.
Coveo AI for commerce enhancements
- Optimized buying experience: AI-powered search, recommendations, and dynamic faceting enhance the buying experience, handling complex pricing and entitlements with proprietary indexing technology.
- Real-time product visibility: Customers see the right products at the right price in real time, connecting buyers to relevant products and content.
- Reduced IT overhead: Eliminates the need for manual configuration and tuning, empowering merchandisers with AI-driven insights to make strategic decisions.
- Maximized ROI: Coveo has a proven track record of delivering exceptional results, including a reported 7 per cent uplift in average order value from search sessions within 30 days, a 15 per cent increase in search engagement, and a 21 per cent year-over-year revenue growth.
Ledership commentary
“By leveraging Coveo’s AI-Relevance, we are future-proofing our digital commerce experience—creating a smarter, more efficient and highly personalized journey for our customers, sales teams, and partners,” Marina Bill, ABB’s global head of marketing and sales and product line digital and software, in the Robotics Division, said in a news release. “Coveo for Commerce was the right fit for ABB because of its deep AI expertise and proven ability to manage large, complex product catalogs at scale. Its powerful search, recommendations, and personalization capabilities will enable us to deliver seamless product discovery while reducing the manual effort required to maintain and optimize the experience.”
About Coveo
Coveo Solutions Inc. brings its AI-Relevance platform to every point-of-experience and agent, transforming how enterprises connect with their customers and employees to maximize business outcomes. Coveo enhances the digital experiences of many of the world’s premier and most innovative brands, serving millions of people across billions of interactions.
Coveo stock (TSX:CVO) last traded at C$6.09 and is up nearly 10 per cent this week, but down more than 30 per cent since this time last year.
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(Top image via Coveo Solutions Inc.)